Watch out - fake support attacks


Every week more than 2000 cyber incidents are reported to the Federal Office for Cybersecurity (BACS). More than half of them are what are called “fake support attacks”.

11.06.2024 –

Victims are contacted by telephone. The callers pretend to be employees of an IT company (such as Microsoft) and claim that the victim's computer is infected with viruses and needs to be repaired. This necessitates downloading software.

But be careful: Anyone who installs such a program on their computer gives the fraudsters access to their system. The fraudsters can then tamper with the device and spy on personal information such as login data, passwords and card information. In most cases, they also try to sell the victim a software licence. Victims are asked to pay for it using a debit card or credit card. For this purpose they request your card information. If you're not careful you can lose a lot of money.

Protect yourself:

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